3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact:
Reflection:
The artifacts for Standard 3.5 are the Field Trip Flyer, the Field Trip RSVP Google Form, The Field Trip Student Attendance/Assessment form, and the Field Trip Padlet. These artifacts were created for a field trip to the King Center for students at my school. I planned and organized the field trip, I created the flyer, RSVP form, Student Attendance/Assessment Form, Field Trip Padlet and collaborated with my peers before and during the field trip.
Standard 3.5 Basic Troubleshooting, established the expectations that the artifact addresses my ability to troubleshoot basic hardware and software problems. As indicated on previous reflections, my school is a virtual one, however we do schedule in-person field trips. I scheduled the field trip to the King Center and submitted the flyer, which I created in Canva. On the flyer, I included a RSVP link, and a link to a map of the King Center. First troubleshooting issue: I was informed by a parent that they could not use the links on the form. The administrative assistant uploaded the flyer to Parent Square which reached all the parents at the school, but 1) ParentSquare not compatible with the links on the flyer and 2) I was informed that all RSVPs would be completed via ParentSquare so my RSVP form was worthless. Troubleshooting solution: I sent an email to all of my parents that RSVPs for the field trip would be conducted via ParentSquare and I disabled the link to the RSVP Google Form. Parents and students arrived at the King Center. At that point, I wanted to share the Field Trip Attendance/Assessment Form for students to begin completing and I noticed the Second troubleshooting issue: As a virtual teacher, I have become accustomed to posting a link in the Adobe Connect class or email and my families had instant access to forms. The following the link to the Google Form: https://docs.google.com/forms/d/e/1FAIpQLSet5yPDNHG5NV9aGNkz9LOSzqaDiuTj_SLhejZqwFqM2V6ROg/viewform?usp=sf_link Obviously, this link is too long to dictate to families. Troubleshooting solution: I realized that the Field Trip Padlet link was much shorter, https://padlet.com/edrake/mlk (not actual link), and gave the Padlet link to the families. I then added the Student Attendance/Assessment link to the top of the Padlet.
During this field trip experience, I learned that all forms of communication with students, parents, administrative assistants and peers were subject to breakdown from cell phone dead zones to inactive links and miscommunication. I learned to be flexible and use the troubleshooting and problem-solving skills to resolve issues. To improve the quality of this field trip experience, I would establish an open and frequent line of communication with the administrative assistant. I would also create a QR code for any forms or links that I wanted families to access. Families would only need to scan the code, which is a process that they are already familiar with from other in-person school functions. I also learned that students are more likely to post a selfie/usie with a comment (over 20 posts) than they are to complete a Google form with questions (4 posts). I would add a question or more specific reflection section to the Padlet component of student feedback.
The work that went into creating this artifact impacted faculty development and student learning. Faculty development was impacted because I learned how to create a flyer in Canva with active links and how to embed the flyer in our LMS email system. I also learned how to troubleshoot problems on the spot. Student learning was impacted by providing a field trip experience with technology-enhanced interactions. The impact on student learning can be assessed by posts to the Google Form and Padlet, student portfolios in the LMS and standards-based benchmarks.
The artifacts for Standard 3.5 are the Field Trip Flyer, the Field Trip RSVP Google Form, The Field Trip Student Attendance/Assessment form, and the Field Trip Padlet. These artifacts were created for a field trip to the King Center for students at my school. I planned and organized the field trip, I created the flyer, RSVP form, Student Attendance/Assessment Form, Field Trip Padlet and collaborated with my peers before and during the field trip.
Standard 3.5 Basic Troubleshooting, established the expectations that the artifact addresses my ability to troubleshoot basic hardware and software problems. As indicated on previous reflections, my school is a virtual one, however we do schedule in-person field trips. I scheduled the field trip to the King Center and submitted the flyer, which I created in Canva. On the flyer, I included a RSVP link, and a link to a map of the King Center. First troubleshooting issue: I was informed by a parent that they could not use the links on the form. The administrative assistant uploaded the flyer to Parent Square which reached all the parents at the school, but 1) ParentSquare not compatible with the links on the flyer and 2) I was informed that all RSVPs would be completed via ParentSquare so my RSVP form was worthless. Troubleshooting solution: I sent an email to all of my parents that RSVPs for the field trip would be conducted via ParentSquare and I disabled the link to the RSVP Google Form. Parents and students arrived at the King Center. At that point, I wanted to share the Field Trip Attendance/Assessment Form for students to begin completing and I noticed the Second troubleshooting issue: As a virtual teacher, I have become accustomed to posting a link in the Adobe Connect class or email and my families had instant access to forms. The following the link to the Google Form: https://docs.google.com/forms/d/e/1FAIpQLSet5yPDNHG5NV9aGNkz9LOSzqaDiuTj_SLhejZqwFqM2V6ROg/viewform?usp=sf_link Obviously, this link is too long to dictate to families. Troubleshooting solution: I realized that the Field Trip Padlet link was much shorter, https://padlet.com/edrake/mlk (not actual link), and gave the Padlet link to the families. I then added the Student Attendance/Assessment link to the top of the Padlet.
During this field trip experience, I learned that all forms of communication with students, parents, administrative assistants and peers were subject to breakdown from cell phone dead zones to inactive links and miscommunication. I learned to be flexible and use the troubleshooting and problem-solving skills to resolve issues. To improve the quality of this field trip experience, I would establish an open and frequent line of communication with the administrative assistant. I would also create a QR code for any forms or links that I wanted families to access. Families would only need to scan the code, which is a process that they are already familiar with from other in-person school functions. I also learned that students are more likely to post a selfie/usie with a comment (over 20 posts) than they are to complete a Google form with questions (4 posts). I would add a question or more specific reflection section to the Padlet component of student feedback.
The work that went into creating this artifact impacted faculty development and student learning. Faculty development was impacted because I learned how to create a flyer in Canva with active links and how to embed the flyer in our LMS email system. I also learned how to troubleshoot problems on the spot. Student learning was impacted by providing a field trip experience with technology-enhanced interactions. The impact on student learning can be assessed by posts to the Google Form and Padlet, student portfolios in the LMS and standards-based benchmarks.